Don’t you just love when clients come “In the Salon” to have their hair cut short, from long? Whether it’s a new or existing customer, you may feel a bit of resistant in the air (even it’s it their idea). If so, remember that it is your job to help them feel comfortable and happy about this transformation. Do not be afraid to ask key questions, and do your best to clearly communicate those answers back to the client for clarification. Get a look into 5 emotions that your client may go thru during and after a big chop.
Source: 5 Emotional Stages Of A Haircut